Terms & Conditions
Booking Terms
Effective August 24, 2026. These Terms & Conditions govern use of the New Creation Stays website and direct reservations with Bella Gene Properties LLC dba New Creation Stays. By making a reservation or using the site, the booking guest confirms that they are legally able to enter this agreement and accepts these terms, the selected listing details, and the policies displayed during checkout.
Reservations, Payments, and Cancellations
A reservation is confirmed only after the required payment is successfully completed and confirmation is issued. Rates, taxes, cleaning fees, extra-guest fees, minimum stays, occupancy limits, and other charges are those displayed for the selected unit and dates at checkout. Check-in is 3:00 p.m. and checkout is 10:00 a.m. unless New Creation Stays agrees otherwise in writing.
Cancellations made at least 14 days before check-in receive a full refund. Cancellations made fewer than 14 days before check-in are charged 100% of the reservation amount. Refund timing may depend on the payment provider. Date changes, shortened stays, no-shows, and early departures are subject to availability and the cancellation policy. New Creation Stays may cancel and refund a reservation if the property becomes unavailable or if fraud, safety, payment, or legal concerns prevent fulfillment.
Guest Responsibilities and Identity Verification
The booking guest is responsible for providing accurate information, following the occupancy limit and property-specific rules, and ensuring that all guests respect the property, neighbors, and applicable laws. Only registered guests may stay unless prior written approval is given. Guests are responsible for loss or damage they or their invitees cause, subject to documentation and applicable law.
A valid government-issued ID or passport must be submitted through the approved secure process before arrival and presented at check-in. Failure to complete required identity verification may prevent check-in or result in cancellation under the applicable policy. The complete property address and arrival instructions are provided only after a reservation is confirmed and required verification steps are satisfied.
Use of the website and reservation services is also governed by the Privacy Policy. These terms are governed by Colorado law to the extent permitted. Questions or notices may be sent to newcreationstays@gmail.com or 970-822-2885. New Creation Stays may update these terms prospectively; the version accepted at booking applies to that reservation unless the parties agree otherwise in writing.